W Hong Kong

Guest Relations Agent

May - August 2023 • Hong Kong, Hong Kong

What I liked

I truly believe this experience has enabled me to walk one more step forward into my career as a future hotelier. Starting with the department trainings to being able to communicate and build relationships with various guests was a big step. I was also fortunate to observe and interact with other departments such as Sales and In-room Dining.

What I wish was different

I hope the work culture was better planned in a way that the working environment includes everyone regardless of their origin.

Advice

A motto I always carry for my new experience is "no pain, no gain." You may go through some hardships, but try to have one thing that you're confident in whether it is communicating with the guests or making new amenities in customer segmentation.

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