The work environment, the laid-back activity, the luxury experience, the guest relationships
What I wish was different
honestly nothing!
Advice
Make sure to engage in your training and get signed off on activities as soon as possible!
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Waitress
May - August 2020 • Farmington, PA
What I liked
I liked the friendliness of the staff and the beauty of the resort.
What I wish was different
Advice
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Lodging Operations Intern
May - August 2021 • Farmington, PA
What I liked
My managers were very attentive toward my experience as an intern with the Guest Services team at Falling Rock (one of the hotels on the Nemacolin property).
What I wish was different
I wish that the learning and rotational aspect of the internship was completed at the beginning to provide me with an adequate background before jumping into my work.
Advice
Hospitality and Guest Services are the ultimate customer service roll. You are quite literally providing a place for people to rest their heads at night. Guests expect a lot from you and that will reflect in your work every day.
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Barista
June 2020 • Farmington, PA
What I liked
Very friendly, an exciting experience.
What I wish was different
Nothing
Advice
Communication between coworkers and costumers is key to be successful and working your hardest.
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Zookeeper
August 2016 • Farmington, PA
What I liked
The experience that I acquired at Nemacolin was great.
