What I wish was different
I started on as a Spanish speaking agent, and expected the $12/hour wage, however they never paid me that extra dollar an hour no matter how many times I spoke with my managers. Also, there were a decent amount of days where I showed up at 7am, and they didn't have anything for me to do, so I had to get up early and come to work only to be sent home. General communication is lacking. This job is quite monotonous and will slowly suck out your soul the longer you are there.